Frequently asked questions

Software problems or viruses/spyware would not be covered under the manufacturer’s warranty. Manufacturer’s warranty covers failure of the hardware components of your computer.

Repair times can depend on a number of variables, including warranty status, the workload at the time of drop-off, the time it may take to diagnose, the time it takes for a part to ship, and whether the part is on backorder. Typically repairs take 2 to 5 business days. Upgrades such as memory or hard drive installations can often be done within the same day.

Usually no. Most of the time we have the necessary cables and accessories to get a machine up and running. Notebook computers are an exception to this rule; if you are bringing in your notebook for repair, please bring along the AC adapter or power cord for the machine, as we may not have the right cables for your specific model of notebook.

Service parts have a warranty of 90 days, and we warranty the work and parts for that period of time. The warranty on software issues is 7 days.

During the repair of your computer if the repair part that we recommend doesn’t resolve your issue, you will not be charged for that part. You are only charged for the part or parts that restore your computer back to working order.

A repair part is one the Hardware Service Department installed to replace a faulty part. The faulty part in turn is sent back to the vendor the part was ordered from for credit. Repair parts are usually cheaper then buying one outright; this is because the vendor issues a credit when the faulty part is returned.